prıvacy policy

Privacy Policy

This Privacy Policy explains how Andepol Antalya Dental Polyclinic collects, uses, and protects your personal information when you visit our website. We are committed to safeguarding your data and ensuring your privacy while using our services.

1. Purpose and Scope

This privacy policy has been prepared by Andepol Dental Clinic (“Clinic”) to ensure the protection of your personal data and privacy. This policy explains the purposes for which your personal data shared while using the Clinic's services will be processed, how it will be protected, and your legal rights.

2. Collection of Personal Data

Our clinic may collect your personal data in the following cases:

Appointment booking
Filling out online forms
Utilizing clinic services
Customer satisfaction surveys
Communication via phone or email

The personal data collected may include your name, surname, contact details (phone number and email address), national ID number, health information, and payment details.

3. Purposes of Using Personal Data

The collected personal data is used for the following purposes:

Managing appointment requests
Treatment planning and follow-up
Providing healthcare services
Billing and payment transactions
Responding to customer inquiries
Improving clinic services

4. Protection of Personal Data

Our clinic takes technological and administrative measures to ensure the confidentiality of your personal data. Security software, encryption methods, and physical security measures are implemented to prevent unauthorized access, data loss, and protect your personal data.

5. Sharing of Data

Your personal data will not be shared with third parties except in cases required by law or in the following situations:

Legally authorized official authorities
Doctors and healthcare professionals involved in the treatment process
Solution partners providing billing and accounting services

6. Data Retention Periods

Your personal data is retained for as long as necessary to fulfill the purposes for which it was processed or within the retention periods required by legal regulations.

7. Your Rights Regarding Personal Data

Under the relevant law (KVKK), you have the following rights regarding your personal data:

To learn whether your data is being processed
To request information if your data has been processed
To learn whether your data is used in accordance with its purpose
To request correction of incorrect or incomplete data
To request the deletion or destruction of your data
If your data has been transferred to third parties, to request notification of such parties

You can contact us in writing to exercise these rights.

8. Cookie Policy

Our website uses cookies to enhance user experience. Details about cookie usage can be found in our Cookie Policy published on our website.

9. Policy Changes

Andepol Dental Clinic reserves the right to make changes to this privacy policy at any time. Changes will be announced on our website and will take effect from the date of publication.

10. Contact

Andepol Dental Clinic
Address: İ.Gökşen Cd. No: 54/A M.Paşa/Antalya
Phone: info@andepol.com
Email: +90 544 263 37 65