Andepol Dental Clinic Privacy Policy

1. Purpose and Scope

This privacy policy has been prepared by Andepol Dental Clinic (“Clinic”) to ensure the protection of your personal data and privacy. This policy explains the purposes for which your personal data shared while using the Clinic's services will be processed, how it will be protected, and your legal rights.

2. Collection of Personal Data

Our clinic may collect your personal data in the following cases:

• Appointment booking
• Filling out online forms
• Utilizing clinic services
• Customer satisfaction surveys
• Communication via phone or email

The personal data collected may include your name, surname, contact details (phone number and email address), national ID number, health information, and payment details.

3. Purposes of Using Personal Data

The collected personal data is used for the following purposes:

• Managing appointment requests
• Treatment planning and follow-up
• Providing healthcare services
• Billing and payment transactions
• Responding to customer inquiries
• Improving clinic services

4. Protection of Personal Data

Our clinic takes technological and administrative measures to ensure the confidentiality of your personal data. Security software, encryption methods, and physical security measures are implemented to prevent unauthorized access, data loss, and protect your personal data.

5. Sharing of Data

Your personal data will not be shared with third parties except in cases required by law or in the following situations:

• Legally authorized official authorities
• Doctors and healthcare professionals involved in the treatment process
• Solution partners providing billing and accounting services

6. Data Retention Periods

Your personal data is retained for as long as necessary to fulfill the purposes for which it was processed or within the retention periods required by legal regulations.

7. Your Rights Regarding Personal Data

Under the relevant law (KVKK), you have the following rights regarding your personal data:

• To learn whether your data is being processed
• To request information if your data has been processed
• To learn whether your data is used in accordance with its purpose
• To request correction of incorrect or incomplete data
• To request the deletion or destruction of your data
• If your data has been transferred to third parties, to request notification of such parties

You can contact us in writing to exercise these rights.

8. Cookie Policy

Our website uses cookies to enhance user experience. Details about cookie usage can be found in our Cookie Policy published on our website.

9. Policy Changes

Andepol Dental Clinic reserves the right to make changes to this privacy policy at any time. Changes will be announced on our website and will take effect from the date of publication.

10. Contact